China Insurance Regulatory Commission in August, the number of property insurance complaints ranked -www.sdosta.org.cn

China Insurance Regulatory Commission: in August, the number of property insurance complaints ranked two, Sina fund exposure desk: letter Phi lag false propaganda, performance is lower than the same product for a long time, how to buy funds by pit? Click on [I want to complain], Sina help you expose them! Chinese CIRC the Insurance Regulatory Bureau on August 2016 the insurance consumer complaints briefing, the insurance company at the insurance consumer complaints briefing in August 2016 are as follows: first, the overall situation in August 2016, China insurance regulatory authorities and the insurance bureau received involving all types of insurance consumer rights effectively 2683 total complaints [1], down 2.47% QoQ 6.09%. Among them, 12378 hotline complaints 2457, accounting for 91.58% of the total effective complaints; letter complaints 87, accounting for 3.24%; 49 complaints from visits, accounting for 1.83%; network complaints 90, accounting for 3.35%. In August 2016, the CIRC Chinese effective complaint authority and the insurance regulatory bureau received insurance consumers reflected in the insurance companies involved in contract disputes categories of complaints 2498, accounting for 93.10%; the insurance companies involved in alleged illegal type of complaints 179, accounting for 6.67%; involving the insurance intermediary contract disputes categories of complaints 1, accounting for 0.04%; the insurance intermediary relates to alleged illegal type of complaints 5, accounting for 0.19%. In August 2016, Chinese CIRC 12378 complaints hotline rights to the incoming artificial total 50841, an increase of 73.77%, an increase of 19.30%; the actual answer total 45651, an increase of 69.78%, an increase of 18.86%; through rate 89.79%, the satisfaction of the masses 98.67%. Two. Complaints from insurance companies (1) property insurance companies. In August 2016, the China Insurance Regulatory Commission and the insurance regulatory bureau received 1351 valid complaints involving property insurance companies, accounting for 50.35% of the total effective complaints. Among them, the effective property complaints among the top 10 insurance companies (of which there are 4 companies in the same amount of valid complaints) is as follows: (333) PICC, Ping An insurance (203), China Life Insurance (176), Pacific Insurance (117), China (70), Zhong An insurance online (65), Huaan (29) insurance, sunshine insurance (26), Yongan (23), insurance, ccpcic (22), Huatai Insurance (22), TPI (22) and an insurance (22). The total amount of effective complaints of these 13 companies accounted for 83.64% of the total effective complaints of property insurance companies. In August 2016, the rapid growth of the effective volume of complaints of property insurance companies as follows: UNITA (up 900%) aircraft, flight insurance (up 650%), the sun (agricultural insurance with the chain increased 400%), Allianz Insurance (with the chain increased 300%). (two) personal insurance company. 201 views 保监会:8月份财险投诉量人保平安排前两位 新浪基金曝光台:信披滞后虚假宣传,业绩长期低于同类产品,买基金被坑怎么办?点击【我要投诉】,新浪帮你曝光他们!   中国保监会关于2016年8月保险消费投诉情况的通报   各保监局,各保险公司:   现将2016年8月保险消费投诉情况通报如下:   一、总体情况   2016年8月,中国保监会机关及各保监局共接收各类涉及保险消费者权益的有效投诉总量2683件[1],同比下降2.47%,环比上升6.09%。其中,12378热线电话投诉2457件,占有效投诉总量的91.58%;信件投诉87件,占比3.24%;来访投诉49件,占比1.83%;网络投诉90件,占比3.35%。   2016年8月,中国保监会机关及各保监局接收的保险消费者反映的有效投诉中,涉及保险公司合同纠纷类投诉2498件,占比93.10%;涉及保险公司涉嫌违法违规类投诉179件,占比6.67%;涉及保险中介机构合同纠纷类投诉1件,占比0.04%;涉及保险中介机构涉嫌违法违规类投诉5件, 占比0.19%。   2016年8月,中国保监会12378投诉维权热线全国转人工呼入总量50841个,同比上升73.77%,环比上升19.30%;实际接听总量45651个,同比上升69.78%,环比上升18.86%;接通率89.79%,群众满意度98.67%。   二、保险公司投诉情况   (一)财产保险公司。   2016年8月,中国保监会机关和各保监局收到涉及财产险公司的有效投诉1351件,占有效投诉总量的50.35%。其中,有效投诉量居前10位的财产险公司(其中有4家公司有效投诉量相同)依次为:人保财险(333件)、平安财险(203件)、国寿财险(176件)、太平洋财险(117件)、 中华财险(70件)、众安在线(65件)、华安财险(29件)、阳光财险(26件)、永安财险(23件)、大地财险(22件)、华泰财险(22件)、太平 财险(22件)和天安财险(22件)。这13家公司有效投诉量总和占财产险公司有效投诉总量的83.64%。   2016年8月,有效投诉量增长较快的财产险公司依次为:中航安盟(同比上升900.00%)、富德财险(同比上升650.00%)、阳光农险(同环比均上升400.00%)、安联财险(同环比均上升300.00%)。   (二)人身保险公司。   2016年8月,中国保监会机关和各保监局收到涉及人身险公司的有效投诉1326件,占有效投诉总量的49.42%。其中,有效投诉量居前10 位的人身险公司依次为:中国人寿(580件)、平安人寿(119件)、新华人寿(114件)、泰康人寿(90件)、人民人寿(74件)、太平洋人寿(68 件)、富德生命(49件)、太平人寿(29件)、平安养老(23件)和阳光人寿(22件)。这10家公司有效投诉量总和占人身险公司有效投诉总量的 88.08%。   2016年8月,有效投诉量增长较快的人身险公司依次为:天安人寿(同比上升600.00%)、前海人寿(同比上升300.00%)、幸福人寿(同比上升166.67%)。   三、投诉反映的问题   (一)财产险。   消费者有效投诉涉及财产险的共有1308件。其中,保险公司合同纠纷类投诉1276件,涉嫌违法违规类投诉30件;保险中介机构涉嫌违法违规类 投诉2件。财产险涉及保险公司合同纠纷类的投诉中,理赔纠纷990件,占合同纠纷投诉总量的77.59%,主要反映理赔时效慢、理赔金额争议、保险责任认 定争议等问题;销售纠纷90件,占合同纠纷投诉总量的7.05%,主要反映车险费率浮动争议、营销扰民等问题;承保纠纷78件,占合同纠纷投诉总量的 6.11%,主要反映未及时送达保单或发票、投保记录信息有误等问题。   表1  财产险有效投诉统计表(单位:件) 投诉事项 数量 占比   一、保险公司合同纠纷 97.55%   1.销售 6.88%   2.承保 5.96%   3.保险合同变更(保全) 5.96%   4.续收服务 0.76%   5.续保服务 0.46%   6.理赔 75.69%   7.回访调查 0.08%   8.其他 1.76%   二、保险公司涉嫌违法违规 2.29%   1.销售 0.46%     2.承保 0.15%   3.保险合同变更(保全) 0.08%   4.理赔 1.53%   5.其他 0.08%   三、保险中介涉嫌违法违规 0.15% 总计 100.00%   (二)人身险。   消费者有效投诉涉及人身险的共有1375件。其中,保险公司合同纠纷类投诉1222件,涉嫌违法违规类投诉149件;保险中介机构合同纠纷类投 诉1件,涉嫌违法违规类投诉3件。人身险涉及保险公司合同纠纷类的投诉中,销售纠纷462件,占合同纠纷投诉总量的37.81%,主要反映产品宣传承诺与 实际不符、未尽明确告知义务等问题;理赔纠纷426件,占比34.86%,主要涉及理赔时效慢、保险责任认定争议等;保全纠纷159件,占比 13.01%,主要反映退保金额争议、退保时效慢等问题。   在人身险涉嫌保险公司违法违规类投诉中,销售违规115件,占违法违规投诉总量的77.18%,主要反映夸大保险产品收益、未如实告知保险期间及缴费期限、隐瞒保险责任及免责条款等。   表2  人身险有效投诉统计表(单位:件)  投诉事项 数量 占比   一、保险公司合同纠纷 88.87%   1.销售 33.60%   2.承保   5.45%   3.保险合同变更(保全) 11.56%   4.续收服务 4.29%   5.续保服务 1.53%   6.理赔 30.98%   7.回访调查 0.07%   8.合同条款 0.29%   9.其他 1.09%   二、保险公司涉嫌违法违规 10.84%   1.销售 8.36%   2.承保 0.95%   3.保险合同变更(保全) 0.36%   4.续收服务 0.15%   5.理赔 0.65%   6.合同条款 0.07%   7.其他 0.29%   三、中介机构合同纠纷 0.07%   四、中介机构涉嫌违法违规 0.22% 总计 100.00%   附件:1.保险消费投诉情况统计表(财产险公司)   2.保险消费投诉情况统计表(人身险公司)   中国保监会   2016年9月12日 进入【新浪财经股吧】讨论相关的主题文章: